Troubleyn | Jan Fabre

Privacy Policy

As Troubleyn/Jan Fabre vzw, we are responsible for the processing of your personal data. If, after examining our privacy policy, you have questions for us in this regard, or more generally, or if you wish to contact us, you can do so using the following contact details: Troubleyn/Jan Fabre, Pastorijstraat 23, 2060 Antwerp, Belgium, +32 (0)3 201.13.00, joost.claes (at)

Following privacy policies are focussing on the data we collect from individuals that visit our website and/or are interested in our activities and subscribe to our newsletter(s):

This website

Our website ( makes use so-called ‘cookies’. 

A ‘cookie’ is a small data file, comprised of a text-only string of information, which a website transfers to the web browser on your computer's hard drive, either temporarily for the duration of your visit or sometimes for longer periods, depending on the type of cookie. Cookies perform a number of functions (including to distinguish you from other users of the same website or to remember certain things about you, such as your preferences) and are used by most websites to improve your user experience. Each cookie is unique to your web browser and contains some anonymous information. If you would like more information about cookies, including how to control or delete them, we revise you to

Google analytics provides us with anonymous information about the use of our website. It measures the number of (unique) visitors, their country or origin, device (mobile/laptop) used etc. We use this anonymous information for marketing insights and/or to understand how to improve our website. We do not use google’s remarketing technology. Therefore you will not see any targeted advertising triggered by Google services on other websites. Youtube, Vimeo and Facebook can store cookies on your device. This can happen for example when you watch videos which are embedded on our website. We repeat that through, you can find out how to prevent this from happening if you wish to do so. If the case you block certain cookies, it is possible that the functionality of our website will be affected and you therefore may no longer be able to make optimal use of it.

Our newsletters

Upon registering for our newsletter, your personal data is used by us for marketing purposes through the e-mailing of newsletters and/or invitations. We collect this data after your consent and use a double opt-in.

For the above marketing objective, we collect, transfer, store and process the following personal data: your name, first name, email address as well as (if indicated) your additional specific interest in a subsegment of our activities (such as teaching…) We only use the collected data for the objectives for which we obtained the data (i.e. electronic marketing initiatives).

We transfer the data you give us to a third party as this is necessary for the realization of the above objective. We make use of Mailchimp ( for sending out our targeted newsletters. We never transfer personal data to other third parties with which we do not have a processor agreement and are not mentioned in this policy. We make the necessary arrangements with this processor to ensure the protection of your personal data. 

If you do not want us to store, process etc. your data with a view to direct marketing, it suffices to notify us by email. You can also ask us at any time to consult your data, update it or have it erased completely by notifying us by mail. You can always unsubscribe yourself or change your mailing preferences though the links on the bottom of each newsletter you receive. Unsubscribing implies you will no longer receive our newsletters. We store personal data no longer than necessary for the objective for which it has been supplied.

If you have a question or complaint about the use, storage or processing etc. of your personal data, we ask you to contact us. You always have the right to submit a complaint to the Privacy Commission, which is the supervisory authority in the field of privacy protection in Belgium: their website is available in 4 languages (

We can alter this privacy statement. Any alteration will be announced on this website.